NovaScribe Support
Need help? Most questions are answered below. If yours is not, email us at support@novascribe.us and we will respond within one business day.
Getting Started
How do I create an account?
Visit novascribeai.com and click "Sign Up." You will need a valid email address. Once registered, you can log in from both the website and the iOS app using the same credentials.
What devices does NovaScribe support?
| Platform | Requirements |
|---|---|
| iPhone app | iOS 16.0 or later |
| Web app | Any modern browser (Chrome, Safari, Firefox, Edge) |
How do I log into the iPhone app?
Open the NovaScribe app and enter the same email and password you use on the website. If you do not have an account yet, create one at novascribeai.com first.
Recording Patient Encounters
How do I record a patient visit?
- Open the NovaScribe app on your iPhone
- Tap the Record button
- Speak naturally during or after the encounter
- Tap Stop when finished
- Your recording uploads automatically and AI processing begins
- You will receive a notification when your note is ready (usually 1-2 minutes)
Why is my microphone not working?
- Check that NovaScribe has microphone permission: iPhone Settings > NovaScribe > Microphone (must be ON)
- Make sure no other app is currently using the microphone
- Close and reopen the NovaScribe app
- Restart your iPhone if the issue persists
- Contact support@novascribe.us if none of the above helps
What if I lose internet during recording?
Your recording is captured on your device. If you lose connectivity during upload, wait until your connection is restored and try again. The recording remains on your device until successfully uploaded.
How long can I record?
There is no hard limit. For best results, we recommend recordings under 30 minutes. Longer encounters can be split into multiple recordings.
Clinical Notes
How accurate are the notes?
NovaScribe uses state-of-the-art AI models. The notes are designed to be comprehensive and well-structured. However, you must always review AI-generated notes before using them. AI can occasionally mishear words or make formatting errors.
Can I edit the generated notes?
Yes. After a note is generated, you can review and edit it directly in the app or on the web.
What types of notes does NovaScribe generate?
- Standard clinical notes (SOAP format or customized to your preferences)
- Operative notes (from structured templates for surgical specialties)
- E/M level suggestions with MDM reasoning
- CPT and ICD-10 code suggestions
- Patient instructions (plain-language summaries)
- Pre-visit summaries (when prior visits are available)
Does NovaScribe suggest billing codes?
Yes. NovaScribe provides E/M level, CPT, and ICD-10 code suggestions. These are AI-generated recommendations only — you must review and verify all codes before submission.
What is Literature Search?
Literature Search lets you ask any clinical question and get an AI-synthesized answer drawn from clinical practice guidelines, systematic reviews, and randomized controlled trials. Every cited reference is checked against PubMed and DOI registries for existence, and you can review each one before relying on it. Access it by clicking the book icon in the toolbar or pressing Ctrl+E (Cmd+E on Mac).
Free accounts get 5 literature searches per month. Professional accounts get unlimited searches. Literature Search is not available on the Basic plan.
Subscription and Billing
How does billing work?
Subscriptions are billed monthly through Stripe (our payment processor). You can view your subscription status and billing history at novascribe.us/settings.
How do I subscribe or change my plan?
Log in at novascribe.us/login, go to Settings > Billing, and choose your plan.
How do I cancel?
- Log in at novascribe.us/login
- Go to Settings > Billing
- Click Manage Subscription > Cancel
You retain access through the end of your billing period. Your notes are never deleted when you cancel.
Why is billing not available in the iPhone app?
NovaScribe subscriptions are managed through our website (novascribeai.com), which provides a full billing dashboard with invoices, plan changes, and payment history.
Privacy and Security
Is NovaScribe HIPAA compliant?
Yes. We offer Business Associate Agreements (BAAs) for all subscribing practices. Email hipaa@novascribe.us to request yours.
What happens to my audio recordings?
Audio recordings are permanently deleted within 24 hours of processing. We do not retain recordings after your clinical note has been generated.
Who can see my notes?
Only you. Your clinical notes are accessible only through your authenticated account. NovaScribe staff do not access your recordings or notes during ordinary operations.
How do I delete my account and all my data?
Two options:
- In the app: Settings > Privacy > Delete My Account
- By email: Contact privacy@novascribe.us
All data is permanently deleted within 30 days. For full details, see our Privacy Policy.
Troubleshooting
The app will not log in
- Verify your credentials work at novascribe.us/login first
- Check your internet connection
- Use the password reset option on the website if needed
- Force-quit and reopen the app
- Contact support@novascribe.us if the issue continues
My note is taking a long time
Note generation typically takes 20 seconds.
- Check your internet connection
- For long recordings (15+ minutes), processing may take up to 30 seconds
- Check the Sessions tab for status
- If stuck after 1 minute, contact support@novascribe.us
The app crashed
- Reopen the app — in-progress recordings may be preserved
- Check the Sessions tab for your most recent recording
- Update to the latest version from the App Store
- If crashes repeat, email support@novascribe.us with your device model and iOS version
System Requirements
| Requirement | Minimum |
|---|---|
| iOS App | iPhone with iOS 16.0 or later |
| Web Browser | Chrome 90+, Safari 15+, Firefox 90+, Edge 90+ |
| Internet | Required for all functionality (broadband recommended) |
| Microphone | Required for recording |
Contact Us
General Support
support@novascribe.us
HIPAA / BAA Requests
hipaa@novascribe.us
Privacy Questions
privacy@novascribe.us